In another great pro-consumer move by Microsoft, they are now offering refunds on games or apps you bought for Xbox One and Windows 10 if you are not fully satisfied with them. Similar to Steam refunds, it’s only applicable for games you’ve clocked under 2 hours in. This comes on the heels of their announcement regarding Xbox Game Pass and the recent Scorpio spec reveal. It does seem like Microsoft is keen to make a comeback with their next console, and have really learned some importance lesson about being more consumer friendly.
Here’s their official announcement:
You’ve spoken; we’ve listened. In support of offering gamers the freedom of choice, we’re making changes to the Microsoft Store purchase experience by offering customers a simple way to instantly return digital products like games and apps through account.microsoft.com.
When a game or app leaves you wanting more, we’re here to help. Self-service refunds on Xbox One and Windows 10 provide a quick, simple way of returning a digital product.
To request a self-service refund:
1. Navigate to account.microsoft.com and sign-in.
2. From the top menu bar, select Payment & billing > Order history.
3. Navigate to a purchased game or app, and select Request a refund.
Please note the below conditions for requesting a self-service refund:
• Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
• DLC, season passes, and add-ons are not eligible for self-service refunds.
• The game or app must be downloaded and launched before requesting a self-service refund.
• You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
• Certain Windows 10 apps may not be eligible for self-service refunds.
• Microsoft reserves the right to block access for users who abuse self-service refunds.
Now we need tow wait till E3 to hear more about Xbox Scorpio and the games the have lined up for release alongside. Because at the end of day, I’d rather be playing good games than refunding bad ones.
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